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We would like to inform you that the intermittencies on our Facebook channel have been fixed. The Meta team applied a patch that has resolved the issue, and now the service is working normally. We appreciate your patience and understanding as we work to ensure optimal service performance.
We are continuing to investigate this issue.
We would like to inform you that we are still working on resolving an intermittency we are experiencing on our Facebook channel. We are in constant collaboration with the Meta team to resolve this issue as soon as possible. We appreciate your patience and understanding as we move forward in restoring optimal service.
We would like to inform you that we are currently experiencing intermittency on our Facebook channel. We are working together with the Meta team to resolve this issue as soon as possible. We appreciate your patience and understanding as we work to ensure optimal service performance.
We inform that the patch we applied gave the results we expected. Our platform is running stable and operational. All operations are running normally. We will continue to monitor closely to ensure optimal performance.
We inform that the contingency has been activated to address a situation detected in our system. We are currently in the process of constant monitoring and optimizing our performance to ensure stability and mitigate any impact that may occur.
He reported that we are experiencing interpretation latency in natural language processing (NLP) during the execution of our system.
The scheduled maintenance has been completed.
Civil Register will be undergoing scheduled maintenance during this time.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
Civil Register confirms that the event has been resolved.
Civil Register is currently investigating this issue.
The issue has been resolved, and we have confirmed the normal operation of the WhatsApp channel. We apologize for any inconvenience this event may have caused. If you have any questions, feel free to contact the support team at: ayuda@jelou.ai.
We are currently experiencing a Meta-related issue, which has been promptly reported and escalated with urgency. This event involves a general failure in the sending and receiving of messages via the WhatsApp channel. We estimate providing further updates within the next 15 to 30 minutes.
Civil Register confirms that this incident has been resolved.
The event is currently under review by the Civil Registry, with an estimated resolution time of approximately 6 hours. We will continue to provide updates as the situation progresses.
Civil Registry confirms that the event has been resolved.
The event is currently being reviewed by the civil registry, and it is estimated to take approximately 3 hours.
Civil Register confirms a solution for the inconvenience.
The event has been escalated to the Civil Registry.
We are currently investigating this issue.
Civil Register confirms that the incident has been resolved
In order to improve the performance of our platform and increase the satisfaction of our users, we will be performing an upgrade to our systems to improve the performance and stability of the service. This maintenance will directly contribute to improving the user experience. We expect that this maintenance will not affect service availability, but there may be some latency during the process. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.
This incident has been resolved.
The provider applied fix on the service and it is stable, we will be monitoring.
We are experiencing an outage with one of our DB services. This is affecting the usability of the chatbots and the platform and we will update when we have more details.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our database systems to improve security in terms of login, roles and promoting internal security. This maintenance will directly contribute to improving the security of the system. This maintenance may cause service interruptions during its execution. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.
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